Effective Date: Feb-15-2026
Company: Fortress Moving & Storage (“Fortress,” “we,” “us”)
Contact: info@fortressmovingstorage.com | +1 (917) 539-6556 | 2322 Knickerbocker Dr, Nederland, TX 77627
Overview
This Privacy Policy explains how Fortress Moving & Storage collects, uses, shares, and protects information when you visit our website, request an estimate, book a move, or contact our team. It also explains how you can request access, deletion, or correction of your information where applicable under Texas privacy rules.
Information We Collect
A) Information you provide
- Name, email, phone number
- Pickup and drop-off addresses
- Move details (date, inventory notes, access notes like stairs/elevator/long carry)
- Messages you send through forms, chat, email, or SMS
- Payment-related details (if you pay a deposit or invoice)
B) Information collected automatically
- Device and browser data (IP address, pages viewed, approximate location, referral source)
- Cookies and similar tech to understand website performance and improve user experience
C) Information from third parties
- Call tracking, form tools, CRM, analytics, and advertising platforms (only as needed to operate and measure marketing)
How We Use Your Information
We use information to:
- Provide estimates and schedule moves
- Confirm details and communicate by phone, email, or text
- Provide customer support and resolve issues
- Process payments and prevent fraud
- Improve our website, services, and ad performance
- Maintain internal records (accounting, compliance, operations)
How We Share Information
We do not sell your personal information. We may share information with:
- Service providers (CRM, analytics, payment processing, call tracking, hosting) so we can run the business
- Operational partners only when needed to complete your request (example: storage coordination you ask for)
- Legal/compliance where required by law or to protect rights, safety, and property
Cookies & Analytics
We may use cookies, pixels, and analytics to:
- See which pages people use most
- Measure calls/forms that came from ads
- Improve site speed and performance
You can control cookies through your browser settings. Some site features may not work properly if cookies are disabled.
Advertising & Remarketing
If we run ads, we may use advertising tools that help show relevant ads to people who visited our site. These platforms may use cookies or device identifiers. You can opt out through your device settings or platform controls.
Data Retention
We keep information only as long as needed for:
- Estimates, scheduling, and service delivery
- Legal, tax, and accounting requirements
- Dispute resolution and recordkeeping
Retention periods vary based on the type of data and why it was collected.
Security
We use reasonable technical and organizational safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to reduce risk.
Your Privacy Rights (Texas)
Texas privacy rules provide certain rights for individuals in applicable cases, including the ability to request access, correction, deletion, or a copy of your personal data, and to opt out of certain processing where required.
To submit a request, contact us at: info@fortressmovingstorage.
We may verify your identity before completing a request.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time. The “Effective Date” at the top shows when it was last revised.
